Payments and refunds

Tendy.by is an online service for finding, monitoring, and analyzing procurement opportunities. Users select a plan at tendy.by/pricing. The current price, included features, and access period are displayed before placing an order. Prices are stated in Belarusian rubles (BYN).

The secure WEBPAY server establishes an encrypted connection using the secure TLS protocol and confidentially receives the customer’s payment card details: card number, cardholder name, expiry date, and card security code CVC/CVC2.

After paying by bank card, please retain the card receipts (payment confirmations) sent to your email address and compare them with your card account statement to confirm the transactions in the event of a dispute.

Card details are entered on the secure WEBPAY page and are not provided to Tendy.by. The issuing bank confirms the transaction; 3-D Secure verification may be required. Tendy.by receives the payment result and information needed to provide access and record payment.

The service is digital; no physical goods are delivered. After payment is confirmed, access to the selected paid features is provided remotely in the user’s account. For invoice payments, the plan is activated immediately after the Operator confirms receipt of funds. No additional delivery or service receipt charge applies. To place an order:

If no confirmation email arrives after payment, plan access is not available, or a payment error occurs, contact hello@tendy.by. Include your account email, selected plan, payment date and amount, order or invoice number, and attach the card receipt or payment receipt if available. Do not send your full card number, CVC/CVC2, or payment confirmation codes.

Before making payment, the User may abandon the order at any time. An unpaid order creates no obligation to pay. After payment confirmation, order cancellation and refunds are handled under the terms below.

For payments made by bank card through WEBPAY, refunds are made to the same card used for payment.

If paid access was not provided due to the Operator’s fault, or more than half of the plan features listed at purchase were removed during the paid period, send a request to hello@tendy.by. Include your account email, payment date and amount, plan, and a description of the problem. Requests are reviewed individually within no more than 30 calendar days; where grounds exist, a full or proportional refund may be issued.

No refund is provided for a voluntary decision to stop using access already provided, or for access restrictions due to a breach of the Terms of Use, unless otherwise required by law. Detailed terms are set out in the public offer (tendy.by/legal/offer).

Cash refunds are not permitted for bank card payments. To request a refund, contact the Operator at hello@tendy.by. For transactions processed in error, attach receipts confirming the erroneous charge.

Once a refund is processed, crediting the card generally takes 7 calendar days; the actual period depends on the issuing bank and payment system rules. A full refund equals the payment amount; a proportional refund equals the amount determined after reviewing the request. Payments made by bank transfer are refunded by bank transfer to details agreed with the payer.

An electronic receipt from the payment provider and the payment status in the account confirm a card payment. For invoice payments, supporting documents are provided as agreed with the customer. To obtain a copy of a payment confirmation, contact hello@tendy.by.

ООО «ДЕФАЙНТ», UNP 291880617. State registration certificate No. 291880617 was issued on 21.02.2025 by the Administration of the Leninsky District of Brest. Legal address: Республика Беларусь, Брестская область, Ленинский район, г. Брест, ул. Интернациональная, дом 17, пом. 9-п. The tendy.by information resource is registered with BelGIE, resource number 217766.

Phone: +375 25 702-29-64. Email: hello@tendy.by. For payment and Service questions, you can contact us by email every day.